Intercom Systems

Secure entry starts with knowing who is at the door.

Sunstate designs, installs and upgrades modern intercom systems for homes, apartments, high-rise buildings, commercial sites and small businesses across Brisbane and South East Queensland. From video door stations and app access to gate release, access control integration and face terminal options, we help make entry safer and easier to manage.

Book an Intercom Consultation 1300 784 763
Video intercom systems App and remote answering Door and gate release Access control integration

What intercom systems do

Modern intercoms combine visitor communication with secure entry control.

A well-designed intercom system helps you see, speak with and manage visitors before access is granted. It can support front doors, gates, apartment entries, commercial lobbies, offices, warehouses and shared entry points.

Secure entry workflow

Know who is requesting access before the door opens.

Intercom systems help create a safer and more controlled entry process. Depending on the site, users can answer calls from an indoor monitor, mobile app, reception desk or authorised device, then release a door or gate where access is approved.

See who is there

Video door stations and monitors can show who is at an entry point before access is granted, helping reduce blind door opening and improve visitor awareness.

Speak before opening

Audio and video communication lets residents, staff or authorised users speak with visitors from inside the property, reception area or supported remote devices.

Release doors or gates

Intercom systems can be connected to electric strikes, magnetic locks, gates or access control systems so authorised users can unlock entry points when suitable.

Manage different users

Larger systems can support apartments, tenants, staff, reception workflows, directories, schedules and integration with access control where required.

Built for different properties

Intercom systems for homes, apartments, commercial sites and shared entries.

Different properties need different entry workflows. Sunstate can design intercom systems around front doors, apartment lobbies, reception areas, gates, warehouses and shared access points.

Video intercom system for a home or small business entrance

Homes and small businesses

See and speak with visitors before opening the door, answer from supported devices and release entry points where suitable for homes, clinics, salons, cafes and small offices.

Multi-tenant intercom system for apartment and high-rise building entry

Apartments and high-rise buildings

Support residents, visitors, directories, lobby entry and multi-tenant calling with intercom systems designed for apartment buildings and larger residential complexes.

Commercial intercom system for office reception and visitor entry

Commercial offices and reception areas

Manage visitor communication at office entrances, staff-only doors, professional suites, reception points and business premises where controlled access matters.

Gate and warehouse intercom system for shared commercial entry

Gates, warehouses and shared entry points

Intercoms can support gates, driveways, warehouses, delivery entries and shared access points, helping staff or authorised users communicate before opening.

System types and options

The right intercom setup depends on your property and entry workflow.

Some sites need a simple video intercom for a front door. Others need IP intercoms, multi-tenant directories, mobile app answering, gate release, access control integration or face terminal options. Sunstate helps match the system to the way your site operates.

Modern intercom system with video door station indoor monitor app access and entry control

Video intercom systems

Video door stations and monitors let users see and speak with visitors before granting access to a door, lobby, reception area or gate.

IP intercom platforms

IP-based systems can support networked door stations, indoor monitors, mobile app access, larger buildings and more flexible system expansion.

Mobile app answering

Where supported, users can receive intercom calls, speak with visitors and release entry points from an authorised mobile device, even when away from the property.

Door and gate release

Intercom systems can be connected with suitable locks, electric strikes, magnetic locks, gates or access control equipment to support controlled entry.

Multi-tenant directories

Apartment and commercial systems can support tenant calling, resident directories, lobby entry and shared access workflows across larger buildings.

Face terminal options

For suitable commercial or controlled-entry environments, face recognition terminals can combine identity-based access with entry management workflows.

Choosing the right setup

From simple front-door intercoms to connected multi-entry systems.

The right intercom system depends on your property type, number of entry points, users, remote answering needs and whether the system needs to connect with access control, gates, lifts or existing security equipment.

Single-door and small-site intercoms

A practical fit for homes, townhouses, clinics, salons, cafes, small offices and smaller businesses that need secure visitor communication at one main entry point.

Best suited for

Front doors, small business entries, reception doors, pedestrian gates and simple visitor calling workflows.

Typical capability

Video calling, indoor monitor answering, mobile app access where supported, and door or gate release for authorised users.

Main strengths

Simple to use, practical to manage and well suited to properties that need better control without unnecessary complexity.

Multi-entry and connected intercom systems

Better suited to larger homes, apartment entries, commercial buildings, offices, warehouses, gates and sites where multiple users or entry points need to be managed.

Best suited for

Commercial premises, multi-entry sites, shared facilities, apartment lobbies, high-rise entries, gates, warehouses and business reception workflows.

Typical capability

IP intercoms, multiple door stations, tenant or user calling, mobile answering, access control integration and controlled door or gate release.

Main strengths

More flexible, easier to expand and better suited to sites that need intercom, access control, gates or other systems working together.

Which intercom setup is right for your property?

Sunstate does not treat every intercom as the same product. We review your entry points, users, existing wiring, mobile app requirements, door or gate hardware, access control needs and future plans before recommending a practical system.

Integrated intercom system connected with access control door release face terminal and CCTV entry context

Integrated entry control

Connect intercom communication with the way access is actually granted.

A modern intercom system is strongest when it works with the rest of your entry security. Sunstate can help align visitor communication, door or gate release, access control readers, face terminal options and CCTV context into a practical entry workflow.

Door and gate release

Intercoms can be connected to suitable electric strikes, magnetic locks, automatic gates or door hardware so authorised users can release access after speaking with a visitor.

Access control readers

Card, fob, PIN or mobile access readers can sit alongside intercom systems so staff, residents or authorised users can enter without relying on a call every time.

Face terminal options

Where suitable, face recognition terminals can support controlled entry for staff, residents or authorised users, especially where access control and identity-based entry need to work together.

CCTV and entry context

Cameras can provide additional visibility around entries, gates, lobbies or delivery areas, helping support a more informed visitor and access workflow.

Mobile app and remote answering

Where supported, authorised users can answer intercom calls, speak with visitors and release approved doors or gates from a mobile device.

Smart locks and door hardware

Intercom and access control systems can be designed around suitable locking hardware, door controllers, smart locks or entry equipment depending on the property and access requirements.

Upgrade and replacement

Modernise old intercom systems without guessing what needs to change.

Many properties already have an intercom system, but the hardware may be old, unreliable, hard to manage or no longer suited to how the site operates. Sunstate can assess the existing setup and recommend practical upgrade or replacement options.

Replace ageing door stations and monitors

We can assess older audio handsets, analogue video intercoms, failed door stations, indoor monitors and apartment entry panels to determine whether repair, partial replacement or a new system is the better option.

Review existing cabling and infrastructure

Existing cabling, power, door release hardware, gate wiring and mounting locations can sometimes be reused, but they need to be checked before choosing the right replacement system.

Move toward IP intercom where suitable

IP intercom systems can support more flexible configuration, networked door stations, indoor monitors, app access and expansion options for larger or more complex properties.

Add app access where supported

Some upgrades can include mobile answering, remote door or gate release and improved user convenience, depending on the selected platform, network setup and property requirements.

Support apartment and shared-building upgrades

For apartment buildings, shared lobbies and multi-tenant properties, upgrades may need to consider resident directories, common entries, tenant changes, lift or access control integration and staged migration.

Plan the changeover properly

A good upgrade plan considers downtime, user changes, entry hardware, existing doors or gates, training and future support so the new system is practical after installation.

Intercom upgrade assessment comparing old intercom hardware with modern video intercom options

Our process

How we design and install your intercom system.

A reliable intercom system starts with understanding how visitors, residents, staff, vehicles and deliveries move through your property. Sunstate reviews your entry points, existing wiring, door hardware and access requirements before recommending a practical system.

Assess

We review your property layout, entry points, existing intercom hardware, cabling, door or gate hardware, network access, user requirements and any access control or CCTV integration needs.

Design

We recommend the right door stations, indoor monitors, mobile app options, access readers, door release hardware and system architecture for the way your site operates.

Install

Intercom panels, monitors, cabling, readers, locks, gate interfaces and supporting equipment are installed with attention to reliability, neatness and future serviceability.

Configure

We configure calling rules, indoor stations, mobile app access where supported, door or gate release, user settings, directories and integration with other security systems where required.

Test

Calls, audio, video, door release, gate release, mobile answering, user access and any connected access control or CCTV functions are tested before handover.

Handover

We show users, managers or building operators how to answer calls, release entry points, manage basic functions and understand the day-to-day operation of the system.

Support

Sunstate can assist with troubleshooting, user changes, app setup, directory updates, hardware replacement, maintenance and future upgrades as your property requirements change.

Intercom system consultation and entry workflow planning for a commercial property

Why Sunstate

Intercom advice, installation and support from a local security team.

Sunstate helps homes, apartment buildings, small businesses and commercial sites across Brisbane and South East Queensland choose intercom systems that are practical, reliable and suited to real entry requirements.

Local Brisbane and SEQ support

Our team supports customers across Brisbane and South East Queensland with intercom advice, installation, configuration, upgrades and ongoing service.

Practical system recommendations

We help match the system to your property, users, entry points, existing wiring, mobile app needs, door hardware, gate release and future plans.

Upgrade and replacement experience

If you already have an older intercom, we can assess what can be reused, upgraded or replaced to improve reliability, usability and entry control.

Integrated security understanding

Intercoms often work best when they connect with access control, CCTV, gates, door hardware, face terminals or broader site security workflows.

Book an intercom consultation

Need an intercom system designed around your entry points?

Talk to Sunstate Security about your front door, lobby, gate, reception area, apartment entry, existing intercom hardware, app access needs and door or gate release requirements. We can help recommend a practical intercom solution for your property.

FAQ

Common questions about intercom systems.

Practical answers for homes, apartments, small businesses and commercial sites considering a new intercom system or upgrading an existing setup.

What is included in an intercom system?

An intercom system may include an outdoor door station, indoor monitor, audio or video calling, mobile app access where supported, door or gate release, access control readers, cabling, network equipment, user configuration and integration with other entry or security systems.

Can I answer my intercom from my phone?

Yes, where the selected intercom platform and site network support it. Mobile app answering can allow authorised users to receive intercom calls, speak with visitors and release approved doors or gates even when they are away from the property.

Can an intercom open a door or gate?

Yes. Intercoms can be connected to suitable electric strikes, magnetic locks, automatic gates or access control equipment so authorised users can release entry points after speaking with a visitor.

Can you upgrade an existing intercom system?

In many cases, yes. We can assess your existing door station, indoor monitors, handsets, cabling, power, door release hardware and network options, then advise what can be reused, upgraded or replaced.

What is the difference between audio, video and IP intercom?

Audio intercoms allow voice communication only. Video intercoms add a camera so users can see visitors before granting access. IP intercoms use network-based architecture, which can support more flexible configuration, app access, multiple devices and larger building requirements where suitable.

Do you install intercoms for apartments and high-rise buildings?

Yes. Sunstate can help with intercom systems for apartments, shared lobbies, multi-tenant entries and high-rise buildings. These projects may involve resident directories, multiple entry points, access control, lift or lobby entry and staged upgrade planning.

Can intercoms integrate with access control?

Yes. Intercom systems can often be aligned with access control readers, cards, fobs, PIN access, mobile credentials, door hardware, gates, lifts and user permissions to create a more complete entry workflow.

Can intercoms work with face terminals?

Yes, where suitable. Face terminals can support identity-based access for staff, residents or authorised users, while the intercom handles visitor communication and controlled entry workflows.

Can CCTV be used with intercom entry points?

Yes. Cameras can provide additional visibility around doors, gates, lobbies, reception areas and delivery points. CCTV can help give better entry context alongside intercom and access control systems.

Do you provide intercom support and maintenance?

Yes. Sunstate can assist with intercom troubleshooting, app setup, user changes, directory updates, monitor or door station replacement, access integration, maintenance and future system upgrades.

Need a security solution?

Talk with Sunstate about your site, risk and response needs.

Contact Us

Sunstate Security Systems

With 25 years of leadership in the security industry, Sunstate Security designs, installs and supports reliable security solutions for businesses, homes and high-risk sites across South East Queensland.

Contact

Monday-Friday, 8:00am – 4:00pm 870 Boundary Road, Coopers Plains, QLD 4108, Australia 1300 784 763 [email protected]

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