Privacy Policy

1. Information we may collect

We may collect personal information that you provide directly to us, including:

• your name
• email address
• telephone number
• details about your property, business or site
• information included in an enquiry, quote request or support request
• other information you choose to provide to us

When you use our website, we may also collect technical and marketing information such as:

• pages visited
• referring website or traffic source
• landing page
• browser and device information
• IP address
• campaign and attribution information
• UTM parameters
• Google advertising identifiers such as GCLID, GBRAID or WBRAID where present

We may use cookies, browser storage and similar technologies to support website operation, analytics and advertising measurement.

2. How we collect personal information

We may collect information when you:

• submit a form on our website
• contact us by phone or email
• request a consultation, quote or service
• request technical or system support
• interact with our website
• arrive at our website through an advertising campaign or referral link

Some website information may be collected automatically using analytics, advertising and measurement technologies.

Where practical and lawful, you may contact us anonymously or using a pseudonym, although this may limit our ability to provide certain services or respond to your enquiry.

3. How we use personal information

We may use personal information to:

• respond to enquiries
• provide quotes, consultations and support
• deliver and manage security services
• contact you regarding your enquiry or existing system
• administer our website
• improve our services and website experience
• understand how visitors find and use our website
• measure the effectiveness of advertising and marketing campaigns
• maintain business and service records
• protect our systems and prevent misuse
• comply with legal and regulatory obligations

We do not sell personal information.

4. Website analytics and advertising measurement

Our website may use services provided by Google, including:

• Google Analytics
• Google Tag Manager
• Google Ads
• Google Ads conversion tracking
• Enhanced Conversions

These technologies help us understand website usage and measure whether advertising results in enquiries, clicks on our phone number, or other conversions.

Campaign information such as source, medium, campaign name, landing page and advertising click identifiers may be associated with an enquiry for attribution and reporting purposes.

We may also use Google Ads remarketing to show advertisements to people who have previously visited our website on Google and partner sites.

5. Enhanced Conversions

Where you submit an enquiry, certain first-party information you provide, such as your email address or phone number, may be used for Google Ads Enhanced Conversions.

Enhanced Conversions are used to improve the accuracy of advertising conversion measurement.

Relevant customer information may be processed using privacy-protective methods, including hashing, for matching and conversion measurement purposes.

We use this information for advertising measurement and attribution purposes and not to publicly identify you in analytics reports.

6. Disclosure to service providers

We may disclose information to trusted service providers that assist us with operating our business and website, including providers of:

• website hosting
• analytics
• advertising and conversion measurement
• email and communications
• IT and security services
• business administration systems

These providers may include Google and other technology providers used to operate and measure our website and advertising.

7. Overseas processing

Some of our technology and service providers may process or store information outside Australia.

Where Australian privacy laws apply to us, we will take reasonable steps to ensure overseas recipients handle personal information in accordance with the Australian Privacy Principles.

8. Cookies and similar technologies

Our website may use cookies, local storage and similar technologies for purposes including:

• website functionality
• remembering attribution information
• analytics
• advertising measurement
• conversion tracking

Attribution information stored in your browser may be retained for up to 90 days.

You may be able to control or delete cookies and other stored website data through your browser settings.

Blocking certain technologies may affect some website functionality or measurement.

9. Storage and security

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Information may be stored in systems used by Sunstate Security and by service providers acting on our behalf.

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

10. Access and correction

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.

Where applicable, we will handle access and correction requests in accordance with Australian privacy law.

11. Privacy complaints

If you have a concern about how we have handled your personal information, please contact us using the details below.

We will review your concern and respond within a reasonable period.

If the Privacy Act 1988 applies to our handling of your information and you are not satisfied with our response, you may also be able to contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal obligations or information-handling practices.

The latest version will be published on this website with an updated revision date.