Sunstate Support

Help, video guides and support pathways for your security system.

Find helpful video guides for common CCTV and recorder tasks, or contact Sunstate Security for support with your system, service request or upgrade.

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CCTV help NVR footage export Existing customers Future support portal

Video guides

Learn how to find footage, export evidence and complete common recorder tasks using Sunstate support videos.

Need help from our team?

For system faults, service requests, upgrades or account-specific support, contact Sunstate and our team will guide the next step.

Support hub coming next

This page will evolve into a support hub with login, ticketing and customer service workflows connected to Sunstate’s future platform.

Support pathways

Choose the right support option for your situation.

Whether you need a quick video guide, help with an existing system or advice on an upgrade, Sunstate Security can help you move in the right direction.

Video guides

Watch practical support videos for common CCTV and recorder tasks.

View Guides

System support

Need help with an installed CCTV, alarm, access control or intercom system?

Contact Support

Upgrades

Ask about system upgrades, remote access, monitoring or better site coverage.

Request Advice

Prefer to call?

Speak with the Sunstate team during business hours.

Call 1300 784 763

Video guides

Helpful CCTV and recorder support videos.

Watch practical Sunstate support videos for finding footage, exporting evidence and learning common CCTV recorder tasks.

How to find and export video footage from Sunstate HiLook NVR

Learn how to locate and export CCTV footage from a Sunstate HiLook NVR for review, evidence sharing or incident follow-up.

How to export videos from NVR 4

A practical guide for exporting recorded footage from an NVR system when you need to save or share video evidence.

How to find and export video footage from NVR 3

Step-by-step support for finding recorded video and exporting the right footage from your recorder.

Amazing thermal cameras

See how thermal camera technology can support visibility, detection and situational awareness in selected security environments.

How to find footage on NVR 4

Learn how to search recorded footage on an NVR so you can find the right event, time period or camera view faster.

Need support from our team?

If the video guides do not answer your question, contact Sunstate Security and our team will help you with the next step.

Contact Support